Profession calls representing your company and product, services.
The outcome of each call is captured in detail, providing you with future access to this information.
No need to hire full-time staff, when all you need is a couple hours of telesales a week.
We will create new customers for you by generating leads for your business.
Can you imagine what an extra 2-hours direct calling for your business can produce !!
Tailor made to suit your specific needs, be it telesales, scheduling appointments, or generating sales leads.
Developing new business or communicating with your own existing customers has never been this easy.
We will keep in touch with your clients, offering them your current specials, and making sure they are happy clients.
We make telephone calls on your behalf
We make telephone calls on your behalf ..... giving your business an even greater opportunity to succeed.Making the right call for you !!
Finding NEW business,
Finding NEW business or communicating with your own customers has never been this easy.We will keep in touch with your clients, offering them your current specials, and making sure they are happy clients.
No need to hire full-time staff
No need to hire full-time staff, when all you need is a couple hours of telesales a week.Tailor-made to suit your specific needs
We interact with your existing, and potential new customers, on behalf of your company.
In this way, you now have more time to focus on other important tasks at hand !!
What We Do
At Calls4u we pride ourselves in helping any business of any size to increase its sales and revenue!
Telemarketing
We make telephone calls on your behalf..... giving your business an even greater opportunity to succeed.
Growing businesses
Increase sales and revenue with our Outbound Call Centre Services, without increasing your staffing costs.
Our billing structure
R1600 excl VAT per 8-hour campaign (or once-off)
Frequently Asked Questions
Find Out More, What's my next step, Further info and sign up.
What is expected of our agents, who will be making calls on our behalf, representing our company?
Honesty and integrity. It has been accepted by each of our agents, that a client’s database is for their sole use only, and may not be shared with any 3rd party.
Each agent has signed an agreement with us, whereby they may not approach your company privately for employment. Please don’t put them in a compromising position by offering them a job
How are calling hours tracked?
Hours are tracked by agents logging-in to the Customer Relationship Management system (CRM)
We also discuss your expectations ahead of time, so that you are familiar with how many calls on average are connected with per hour.
Time is spent capturing the result of each call within the on-line database, of which you too will have access at any time.
How are we billed?
The payment procedure is as follows:
R1600 excl VAT, and is payable within 30 days from invoice
This would include time spent on both the phone, and updating the database with comments from each call.
Initially, this package would include a complimentary script analyses of what and how we should be communicating with your existing client / new prospect.
Thereafter, we can suggest ways to tweak the script, based on the input from the telesales consultant / feedback from the client.
Telesales consultants would be making use of an on-line database, in order to capture details of the call. This is a powerful tool in the long-run, as at any time any further information can be edited towards this contact person. Capturing all the information allows for future notification of a call-back to the client as per the telephone conversation. The database can produce a printable report, so that you can work off-line at any stage.
Multiple access log-in is available, however this would be charged for if and when required.
Is everything included in the quoted hourly rate?
Yes, provided our agents call your database / list of clients.
We are also able to source names / contact numbers for making calls, based on your specific target market.
Attaining these databases are subject to an additional cost
Where do you get names / contact numbers for making calls?
Where possible, you can provide us with your client contact details that you would like us to follow-up on.
If it is cold calls that we will be making, in order to promote your business, services and products, then we would discuss with you as to your target market, so that we can best focus on your ideal client focus.
Names, contact details etc would need to be purchased separately as an additional cost. These names become your property, and could all be entered into the database (or you could choose that only clients who warrant being captured, as they indicate that a future call is required, will be captured for later follow-up)
Names can be specific to a region, age group and job description.
Clients can be called directly, as well as a preceding marketing campaign via e-mail with your product offering
Can I get assistance for designing / developing a script?
Should the script require continuous modification, or agents having to familiarise themselves with product knowledge and other specifications, then additional charges may be incurred, depending on which package you decide to begin your campaign with
How will calls be handled when customers have questions not accounted for on the telesales script?
This can be decided at the outset, or as we encounter such a situation
Why make use of our services, when you could simply hire an additional staff member?
Do you have the necessary skills to run an outbound call centre – it’s much easier to hire one so you can focus on your core responsibilities, allowing you to stay focussed?
How do we get started ?
Thereafter you will be required to provide us with a script, so that our telesales team can best represent your company when calling your customers, or sourcing new leads for your business?